1 Introduction

Shaheen Software and Web Solutions (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://shaheensoft.com, inquire about our services, or engage us for any project.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website. This policy applies to all information collected through our website and any related services, communications, or events.

2 Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name, email address, and phone number
• Company or business name and relevant business details
• Project requirements, messages, and inquiries submitted through our contact form
• Payment and billing information (processed securely by third-party payment processors)
• Files, documents, designs, or materials you share with us during a project engagement

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Website performance and usage data through Google Analytics
• Social media interaction data if you contact us via social media platforms

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, proposals, and service requests
• To provide, deliver, and improve our Services
• To process transactions and send related documentation (invoices, receipts, contracts)
• To send project updates, progress reports, and other necessary communications
• To send marketing communications about our services (you may opt out at any time)
• To analyze website traffic and improve user experience
• To comply with our legal obligations and protect our legal rights
• To prevent fraud, unauthorized access, and other potentially illegal activities

4 Google API Services and OAuth Compliance

Our use of information received from Google APIs — including but not limited to Google Sign-In and Google Workspace integrations — strictly adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4.1 Limited Use Disclosure

If you use Google OAuth or connect any Google service through our platform, the following restrictions apply to any data obtained via Google APIs:

5 How We Share Your Information

We do not sell, trade, or rent your personal information to any third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our website and delivering our Services — such as web hosting providers, payment processors, and email delivery services. These providers are contractually bound to keep your information confidential.

5.2 Legal Requirements

We may disclose your information when required to do so by law, court order, government authority, or to comply with any legal process served on Shaheen Software and Web Solutions.

5.3 Business Protection

We may disclose information to enforce our Terms of Service, protect our rights and property, investigate fraud, or respond to a government request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email or a prominent notice on our website prior to your data being transferred.

5.5 With Your Consent

We may share your information for any other purpose with your explicit prior written consent.

6 Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law:

• Client project data and communications are retained for a minimum of 3 years after project completion for legal and accounting purposes.
• Contact form submissions and general inquiry data are retained for up to 12 months.
• Website analytics data is retained per our analytics provider’s settings (currently 26 months for Google Analytics).

You may request deletion of your personal data at any time. See Section 9 for your rights.

7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function correctly, such as session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

7.2 Managing Cookies

You can control and manage cookie settings through your browser preferences. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.

8 Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted through our website
• Secure, password-protected internal systems with restricted employee access
• Regular security assessments and software updates
• Use of reputable third-party payment processors — we do not store credit card data on our own servers

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9 Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restriction: Request that we limit how we process your personal data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at info@shaheensoft.com. We will respond to all verified requests within 30 days.

10 Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@shaheensoft.com and we will promptly delete such information.

11 Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12 International Data Transfers

Shaheen Software and Web Solutions is based in Pakistan. If you are accessing our website from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate. By using our Services, you consent to such transfers.

13 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and notify you by email or through a prominent notice on our website.

Your continued use of our website or Services after any changes constitutes your acceptance of the updated policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: